Diva offers service slots from 9:00 AM-12:00 PM, 12:00 PM-3:00 PM, 3:00 PM-6:00 PM, and 6:00 PM-9:00 PM.
The minimum order value to avail services is BDT 900. Please note that the minimum order value may change during special occasions.
Our beauticians have over 10+ years of experience in the industry. They are highly skilled and trained to provide exceptional service.
It’s best to book your service at least 24 hours in advance to ensure availability. However, we do accommodate same-day bookings based on availability.
Ensure you have a clean and comfortable space for the beautician to set up. If specific preparation is needed, you will be informed at the time of booking.
We prioritize your safety by using sanitized tools and single-use products. Our beauticians follow strict hygiene protocols to ensure a safe and clean service.
No, there is no additional transportation cost. Our service charges include all costs, ensuring you get a seamless experience without hidden fees.
Yes, we use only high-quality branded products to ensure the best results and customer satisfaction.
For any issues related to the service steps, service time, service products, or service hygiene, as well as concerns regarding the behavior of the service provider or requests for additional services, customers must contact our customer service helpline while the service provider is present.
Rescheduling is easy! Simply contact our customer service team at least 4 hours before your appointment to change your booking time.
If a customer experiences any skin or hair-related issues following the service, they must inform Diva within 24 hours of the service completion, providing full evidence and details of the complaint.
Yes, we offer a loyalty program where you can earn points with each booking and redeem them for discounts on future services. Note that rewards and redemptions are only available through our app.
If a customer has a pet and the service provider has issues or concerns regarding the pet, the customer is required to keep the pet in a separate room during the service.
No, services provided by Diva's service providers must be performed using Diva's own products. Customers are not permitted to provide their own products for the service.
Service providers bring most of the equipment required for services. However, there are a few services where customers are expected to provide necessary equipment for cooperation. Please refer to the specific service details for more information.
Yes, we regularly offer discounts and promotions. Check our website or app for the latest deals, including exclusive web-only discounts.
